When you can't pick up, the caller gets a text from you that asks about the job. You get the job, the suburb and how urgent it is.
Illustrative example
Dave misses a call on a job in Dee Why. This is what the caller and Dave each see. Names and numbers are made up.
| Price | A$149 a month, up to 300 texts. |
|---|---|
| Setup | A$300 one-off, done for you. Waived on the pilot. |
| GST | None charged. I’m not registered for GST. |
| Your number | Stays the same. Nothing is ported. |
| Who gets a text | Only people who just called you and weren’t answered. Never anyone on your skip list, and never the same number twice in two weeks. |
| What they see | Your first name and business name, a question about the job, and “Reply STOP to opt out.” |
| What you get | A text with the job, suburb, urgency and a good time to ring back, plus photo and voicemail links. |
| After hours | Callers are told when you’re back. Urgent jobs still reach you. |
| Cancelling | Text or email me. No lock-in, no notice period. |
Last checked 18 October 2026.
It's built around the rules that cover business texts in Australia. Under the Spam Act 2003, a business text needs consent, has to say who it's from and needs a working way to opt out. Here's how each is handled:
This is how I've set it up, not legal advice. If you send your own marketing texts, that's separate and the same rules apply to you.
Price
A$149 a month
When you miss a call, they get a text from you that asks about the job.
Pilot: limited spots
A$249 a month
In pilot, limited spots, taking expressions of interest. The plan: an AI assistant answers the calls you can't, says it's an AI, takes the job and checks with you before anything is booked.
Then A$1.50 per answered call
About the pilotA$300 setup on either plan. No GST is charged. I'm not registered for GST, so the price you see is the price you pay. Want your Google Business Profile tidied up too? A$249 one-off, only if you want it.
Questions
No, not if she's on your skip list. When I ring to set you up, I take the numbers of family, mates and suppliers, and you can add more in the app any time. Anyone else gets a plain first text: "Sorry I missed your call, it's Dave from Harbour Plumbing. Is this about a job?" If they say no, it stops there and they go on your skip list. The same number won't be texted twice in two weeks.
A text from an Australian mobile number set up for your business. It has your first name and business name and ends with "Reply STOP to opt out." If they ask whether it's automated, they're told yes.
That's what it's for. Let it ring, or hit decline, and the call comes to me. If you ring the caller back yourself while it's still texting them, reply "ok" to the alert and it goes quiet.
Callers are told you're closed and when you're back, and that they can reply URGENT. Non-urgent jobs are sent to you when you open, so your phone stays quiet at night.
Callers can still leave a message. It's taken instead of your carrier's voicemail, and you get a link to listen to it.
On text-back, new chats stop at 300 texts but you still get every caller's number, with a heads-up at 80%. On the AI receptionist pilot, calls past 80 are A$1.50 each. Nothing extra is charged on text-back unless you say yes.
Get set up
No payment now. I ring on business days, Monday to Friday 9am to 8pm and Saturday 9am to 5pm, never Sundays or public holidays. On the call I go through your hours and the numbers you never want texted, then send you one code to dial. You pay once it's working on your phone.
Rather text? 0485 837 591 or email [email protected].