Under a house in Manly or up a ladder in Hornsby, you can't answer. The caller hears from you anyway, and you get the job, the suburb and whether it's leaking now.
After asking what the job is, it asks which suburb it's in. The suburb is in every job text you get, so you can tell at a glance whether it's worth the drive before you ring back.
I set it up for plumbers working in these council areas:
If a caller's reply mentions things like these, the job comes to you marked URGENT straight away, day or night:
Everything else, like a dripping tap or a quote for a new hot water system, comes through as a normal job, and after hours it waits until you open.
A fair few callers ring a plumber for a fault that's the water utility's or the gas network's job. These are the numbers worth giving them.
| Leak in the street, or between the meter and the street | Sydney Water faults, 13 20 90, 24/7 |
|---|---|
| Leak between the meter and the house, or inside | A licensed plumber |
| Suspected gas leak | Jemena, 131 909. Move away from the area before calling. |
| Anyone in danger | 000 |
Last checked 18 October 2026.
Sources: Sydney Water, report a fault and ENGIE's list of NSW distributor numbers.
Most plumbers get regular calls from people who aren't new customers: the builder you subcontract to, the plumbing supply counter, strata and property managers, family. They go on your skip list on the setup call so they never hear from it, and you can add more in the app.
Text-back suits you if most missed calls are people who'll happily text back with a photo of the problem. If your callers would rather talk than text, the AI receptionist is in pilot with limited spots, and I'm taking expressions of interest.
Price
A$149 a month
When you miss a call, they get a text from you that asks about the job.
Pilot: limited spots
A$249 a month
In pilot, limited spots, taking expressions of interest. The plan: an AI assistant answers the calls you can't, says it's an AI, takes the job and checks with you before anything is booked.
Then A$1.50 per answered call
About the pilotA$300 setup on either plan. No GST is charged. I'm not registered for GST, so the price you see is the price you pay. Want your Google Business Profile tidied up too? A$249 one-off, only if you want it.
Questions
You get an URGENT alert straight away, even after hours. That covers things like a burst pipe, flooding, no power, sparks or a gas smell. The caller is told to ring 000 if anyone is in danger, and given no other safety advice.
Callers are told you're closed and when you're back, and that they can reply URGENT. Non-urgent jobs are sent to you when you open, so your phone stays quiet at night.
No, not if she's on your skip list. When I ring to set you up, I take the numbers of family, mates and suppliers, and you can add more in the app any time. Anyone else gets a plain first text: "Sorry I missed your call, it's Dave from Harbour Plumbing. Is this about a job?" If they say no, it stops there and they go on your skip list. The same number won't be texted twice in two weeks.
Yes. Nothing is ported. Your number, phone, carrier and plan stay the same. It uses call forwarding, a standard setting on Australian mobiles, so only the calls you don't answer come to me.
No. On the pilot it offers the times you've said you're free, then texts you: "New job: blocked drain, Dee Why. Tue 2pm? Reply Y, N or a time." The caller only gets a confirmation after you reply yes.
Text-back is A$149 a month. The AI receptionist pilot is A$249 a month with 80 answered calls, then A$1.50 a call. Setup is A$300, and on the pilot your first month is A$149 with no setup fee. No GST is charged.
Get set up
No payment now. I ring on business days, Monday to Friday 9am to 8pm and Saturday 9am to 5pm, never Sundays or public holidays. On the call I go through your hours and the numbers you never want texted, then send you one code to dial. You pay once it's working on your phone.
Rather text? 0485 837 591 or email [email protected].