Terms

Last updated 18 October 2026

What you get

Righto handles the calls you don't answer. On Righto Text-back, people whose calls you missed get a text asking about the job, and their answers are sent to you. On Righto Receptionist (in pilot, limited spots), an AI assistant answers the call instead, says it's an AI, asks before recording, takes the job and texts it to you. It runs on a number set up for your business. Your calls reach it through call forwarding on your own mobile.

Price and paying

• Righto Text-back: A$149 a month, including up to 300 texts a month.
• Righto Receptionist (pilot): A$249 a month, including 80 answered calls a month, then A$1.50 per answered call.
• Righto Receptionist for two or more tradies (pilot): A$449 a month, including 200 answered calls a month and alerts to two tradie phones, then A$1.20 per answered call.
• Setup is A$300, one-off.
• Pilot offer: your first month is A$149 and the setup fee is waived. The normal monthly price for your plan applies after that.
• You aren't invoiced until the service is working on your phone and you've seen a test come through.
• After that, the monthly fee is invoiced at the start of each month. Extra answered calls are added to the next invoice.
• The optional Google Business Profile tidy-up is A$249, one-off, and only if you ask for it.
• Prices are in Australian dollars. No GST is charged, because I'm not registered for GST.

Cancelling

There's no lock-in and no notice period. Text or email me to cancel and you won't be billed again. To stop the forwarding yourself, dial ##004# (Telstra or Vodafone) or ##002# (Optus).

Limits

On text-back, if you reach 300 texts in a month, new chats stop and you still get each missed caller's number. You get a heads-up at 80%. Nothing extra is charged on text-back unless you agree to it first. On the AI receptionist plans, answered calls past your included number are charged at the rate above.

Bookings

The AI receptionist never confirms a booking until you reply yes to its text. Which jobs you take, and what you charge, is always up to you.

Your part

• Give me the numbers you never want texted, and keep that list up to date (the app or a text to me does it).
• Only use the service for calls to your own business.
• Ring back the people it texts. It takes the details, but the job is still yours to win.

My part

• Only text people who have just called you, and only about their call.
• Honour STOP replies straight away and keep your customers' details private (see the privacy page).
• Tell you if something stops working, and fix it as fast as I can.

Things outside my control

Texts and forwarding depend on the phone networks. Some calls hang up before they forward, and some numbers (landlines, private numbers) can't get texts. In those cases you get the caller's number, or a note that they called, instead.

Your rights

Nothing in these terms takes away your rights under the Australian Consumer Law. Where the law lets me limit my liability, it's limited to supplying the service again or refunding what you paid for the affected month.

These terms are governed by the law of New South Wales.

Questions

Call or text 0485 837 591, or email [email protected].